Wichita Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Wichita Presbyterian Manor received the award in skilled nursing.
Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.
“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Courtney Wolfe, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”
Wichita Presbyterian Manor scored in the top 15-percent in the categories of cleanliness, dining service, individual needs, laundry service, nursing care, overall customer experience, overall satisfaction, quality of food and safety and security on its skilled nursing surveys.
Through Pinnacle Quality Insight’s monthly phone surveys, Wichita Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 49-year emphasis on ensuring the individual needs of every resident are met.