Wichita Presbyterian Manor wins 2023 Pinnacle Customer Experience Award!
Congratulations to Wichita Presbyterian Manor for winning the 2023 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.
Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January and December 2022, Wichita Presbyterian Manor residents and their families gave the community high scores for cleanliness, providing safety and security, the move-in process, and the professional therapy they offer.
“I like that if provides everything a senior will need for current and ongoing care,” said one resident. “I think it is just a great place.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.