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Wichita Presbyterian Manor shares customer service survey responses 4

Wichita Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between April 2022 and March 2023, Wichita Presbyterian Manor residents and their families gave the community high scores for safety and security, cleanliness as well as an easy admission process and for demonstrating dignity and respect.

“There are a lot of things we like,” said one resident. “The staff has been very helpful. We like all the employees.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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