Wichita Presbyterian Manor receives Customer Excellence Award 2022
Wichita Presbyterian Manor is a recipient of Pinnacle Quality Insight’s Customer Experience Award™. To qualify for the award in health care and assisted living, Wichita Presbyterian Manor had to display a continued dedication to providing best-in-class senior healthcare services.
“Our mission to provide quality senior services guided by Christian values is the foundation of everything we do at Wichita Presbyterian Manor,” said Courtney Wolfe, executive director. “These awards are a reflection of the value our residents and their families place on our mission and the care they receive at our community.”
Throughout its 52-year history of serving the community, Wichita Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Wichita Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Wichita Presbyterian Manor in specific categories.
Every month, Wichita Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Wichita Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Health care residents and their families rated the community in the top 15 percent in activities, cleanliness and dining service.
In addition, assisted living residents and their families rated the community highly in activities, cleanliness and meeting transportation needs.
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.
Wichita Presbyterian Manor has served Sedgwick County since 1970 with independent and assisted living, Alzheimer’s care, long-term care and short-term rehabilitation. Learn more at WichitaPresbyterianManor.org.
For more information about Wichita Presbyterian Manor, contact Cherree Hudspeth, marketing director, at 316-942-7456 or email@example.com.