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Wichita Presbyterian Manor receives Customer Excellence Award

Wichita Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award in health care and short-term rehabilitation, Wichita Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.

“Our mission to provide quality senior services guided by Christian values is the foundation of everything we do at Wichita Presbyterian Manor,” said Courtney Wolfe, executive director. “These awards are a reflection of the value our residents and their families place on our mission and the care they receive at our community.”

Throughout its 51-year history of serving the community, Wichita Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Wichita Presbyterian Manor’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Wichita Presbyterian Manor in specific categories.

Every month, Wichita Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Pinnacle Customer Experience Award™, Wichita Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

Health care residents and their families rated the community in the top 15 percent in overall satisfaction, nursing care, cleanliness, laundry service, response to problems, demonstrating dignity and respect, willingness to recommend to others, admission process, safety and security and overall customer experience.

In addition, participants in the company’s PATH (Post-Acute to Home) short-term rehabilitation program also rated the community highly in overall satisfaction, nursing care, dining services, cleanliness, meeting individual needs, response to problems, demonstrating dignity and respect, willingness to recommend to others, activities, safety and security and overall customer experience.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Wichita Presbyterian Manor has served Sedgwick County since 1970 with independent and assisted living, Alzheimer’s care, long-term care, and short-term rehabilitation. Learn more at WichitaPresbyterianManor.org.

For more information about Wichita Presbyterian Manor, contact Stephanie Bergmann, marketing director, at 316-942-7456 or sbergmann@pmma.org.

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